My apple music keeps saying I’m offline but I’m not on airplane mode and my phone is connected to internet. Why is this happening and how do i solve it?
iPhone X, iOS 16
Hello ashlay22,
We understand you're having trouble playing songs within Apple Music. We suggest the following steps:
If you use cellular service to connect to the internet on your iPhone or iPad, make sure that you have cellular data turned on for the app that you're using. To do this, open the Settings app, tap Cellular, then turn on Cellular Data.
3. Update your software
4. Check the date and time
More detailed steps can be found here: If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support
If those steps don't help, contact Apple Support, as noted at the bottom of the article. They should be able to assist further.
Have a great day.
Hello ashlay22,
We understand you're having trouble playing songs within Apple Music. We suggest the following steps:
If you use cellular service to connect to the internet on your iPhone or iPad, make sure that you have cellular data turned on for the app that you're using. To do this, open the Settings app, tap Cellular, then turn on Cellular Data.
3. Update your software
4. Check the date and time
More detailed steps can be found here: If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support
If those steps don't help, contact Apple Support, as noted at the bottom of the article. They should be able to assist further.
Have a great day.
My apple music keeps saying I’m offline but I’m not on airplane mode and my phone is connected to internet.
