My apple music keeps saying I’m offline but I’m not on airplane mode and my phone is connected to internet.

My apple music keeps saying I’m offline but I’m not on airplane mode and my phone is connected to internet. Why is this happening and how do i solve it?

iPhone X, iOS 16

Posted on Apr 4, 2023 06:52 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 7, 2023 11:00 AM

Hello ashlay22,


We understand you're having trouble playing songs within Apple Music. We suggest the following steps:


  1. Check the system status page
  2. Make sure that your device is connected to the internet
If you use cellular service to connect to the internet on your iPhone or iPad, make sure that you have cellular data turned on for the app that you're using. To do this, open the Settings app, tap Cellular, then turn on Cellular Data.

3. Update your software

4. Check the date and time


More detailed steps can be found here: If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support


If those steps don't help, contact Apple Support, as noted at the bottom of the article. They should be able to assist further.


Have a great day.

1 reply
Question marked as Top-ranking reply

Apr 7, 2023 11:00 AM in response to ashlay22

Hello ashlay22,


We understand you're having trouble playing songs within Apple Music. We suggest the following steps:


  1. Check the system status page
  2. Make sure that your device is connected to the internet
If you use cellular service to connect to the internet on your iPhone or iPad, make sure that you have cellular data turned on for the app that you're using. To do this, open the Settings app, tap Cellular, then turn on Cellular Data.

3. Update your software

4. Check the date and time


More detailed steps can be found here: If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support


If those steps don't help, contact Apple Support, as noted at the bottom of the article. They should be able to assist further.


Have a great day.

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My apple music keeps saying I’m offline but I’m not on airplane mode and my phone is connected to internet.

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