iTunes won't recognize my iPod classic

I am running the recent version of iTunes (12.12.7.1) on Windows 10 and tried to sync my iPod classic (2009 version I believe) after a long time without syncing. When I plugged it into my computer, I initially got a message stating something along the lines of "the ipod cannot be synced. A duplicate file name was specified." I browsed the forums and manually unchecked the option to sync automatically as suggested. This didn't work, so I followed the next suggestion stating to "scan and fix" the ipod when I re-plugged it into the computer. Again, this did nothing.


However, the iPod now will not show up in iTunes anymore to allow me to sync it. I have restarted my computer, iTunes, and my iPod and nothing. The iPod itself works fine. When connected to my computer, my AVG scan pops up showing me it's connected and asking to scan for threats, which I have. My iPod also shows up under my devices and drives under "This PC."


When connected to my computer, my iPod screen shows "Connected. Eject before disconnecting" on the iPod. I've tried plugging it into different ports, and there is no difference.


What can I do to get my iTunes to recognize my iPod?

iPod Classic

Posted on Feb 6, 2023 10:37 PM

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Posted on Feb 8, 2023 09:35 PM

I've tried the recommendations and nothing has worked. I've been trying this on my desktop, and have also tried downloading iTunes on a laptop and still the iPod is not showing up in iTunes on either computer. I've tried the troubleshooting with the link provided, as well as the other steps it suggested with other links, and nothing has worked.


Again, the iPod itself works fine and the screen shows "Connected. Eject before disconnecting" on the iPod itself. But it will not show up in iTunes on either my desktop or my laptop (both running Windows, and have all updates and updated drivers).

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Question marked as Top-ranking reply

Feb 8, 2023 09:35 PM in response to Sheree_P

I've tried the recommendations and nothing has worked. I've been trying this on my desktop, and have also tried downloading iTunes on a laptop and still the iPod is not showing up in iTunes on either computer. I've tried the troubleshooting with the link provided, as well as the other steps it suggested with other links, and nothing has worked.


Again, the iPod itself works fine and the screen shows "Connected. Eject before disconnecting" on the iPod itself. But it will not show up in iTunes on either my desktop or my laptop (both running Windows, and have all updates and updated drivers).

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iTunes won't recognize my iPod classic

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