IPod Classic-Windows11-iTunes

Hello can you help please.

1. I have an iPod Classic that was previously working fine with iTunes on Windows 10 on my old laptop.

2. The old laptop is obsolete and keeps crashing.

3. I downloaded iTunes for my new laptop that uses Windows 11 but the iPod will not sync. The icon does not appear in the itunes library.

4. The iPod appears as a device via the control panel but diagnostics says it is not connected.

5. I have checked and all the drivers and software are up to

date.

6. I have uninstalled the latest version of iTunes and reinstalled a different version with the same result.

Can you please offer some advice on the next step. My IT skills are basic so overly technical explanations mean nothing to me. A step by step narrative works best.

Many thanks in advance.