I have a brand new MacBook Air with touch ID. Since Ventura, I can't use it. It doesn't recognize the device at all. When I try to add a new fingerprint it doesn't recognize that I'm touching it. It was working fine for the first three months, until I upgraded. Any way to fix?
donece wrote:
I have a brand new MacBook Air with touch ID. Since Ventura, I can't use it. It doesn't recognize the device at all. When I try to add a new fingerprint it doesn't recognize that I'm touching it. It was working fine for the first three months, until I upgraded. Any way to fix?
This is the internal built in keyboard...MacBook Air
Did you try a safeboot—
How to use safe mode on your Mac - Apple Support will sort many anomalies
Use Touch ID on Mac - Apple Support
If Touch ID isn't working on your Mac - Apple Support
No insight or resolve:
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
Contact Apple for support and service - Apple Support
Touch ID doesn't work after Ventura!
