Camera facetime crashes

My camera turns to black on facetime once i start it up.

it doesnt show anymore and looks like it crashes.

on the other end of the phone line they can see me for a bit but after a while that stops two?

anyone an idea to fix this? quite annoying?

MacBook Pro 14″, 12.6

Posted on Jan 8, 2023 12:57 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 10, 2023 02:38 AM

Thats not really helpfull :) have you tried turning it of and on again.

its a software problem..


its resolved by updating to the newest os.


thanks anyway

3 replies

Jan 9, 2023 07:24 PM in response to Bleun

Thanks for posting in the Apple Support Communities Bleun,


This section of the following resource may provide an explanation to what you're encountering:


Use a fast connection to avoid sound quality issues with FaceTime

If your cellular connection or Wi-Fi network runs slowly, or other users stream audio or video on the same Wi-Fi network, you might have these issues:

• Connection alerts or unable to connect
• Choppy video calls
• Black screen
• Dropped calls

Make sure that both you and the person that you call use a fast Wi-Fi or cellular connection. If you use Wi-Fi, FaceTime requires a broadband connection.


If you can't make or receive a FaceTime call on your iPhone or iPad


Try connecting to Wi-Fi if you're not already, or moving closer to the wireless access point to improve signal strength.


We hope this helps!

Jan 9, 2023 07:24 PM in response to Bleun

Thanks for posting in the Apple Support Communities Bleun,


This section of the following resource may provide an explanation to what you're encountering:


Use a fast connection to avoid sound quality issues with FaceTime

If your cellular connection or Wi-Fi network runs slowly, or other users stream audio or video on the same Wi-Fi network, you might have these issues:

• Connection alerts or unable to connect
• Choppy video calls
• Black screen
• Dropped calls

Make sure that both you and the person that you call use a fast Wi-Fi or cellular connection. If you use Wi-Fi, FaceTime requires a broadband connection.


If you can't make or receive a FaceTime call on your iPhone or iPad


Try connecting to Wi-Fi if you're not already, or moving closer to the wireless access point to improve signal strength.


We hope this helps!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Camera facetime crashes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.