Apple remote not working except buttons

the apple tv remote keeps disconnecting from the tv no matter what i try. I’ve charged it, restarted it, restarted the tv , the apple tv, tried unplugging the tv + apple tv as well. Still wont stay connected for more than a few minutes before it disconnects from the tv.

Posted on Dec 11, 2022 05:34 AM

Reply
1 reply

Dec 13, 2022 01:35 PM in response to anotherapple-user0101

Hello anotherapple-user0101,


Welcome to the Apple Support Communities!


For help with your Apple TV remote, check out the guidance and support offered on this page: If your Siri Remote or Apple TV Remote isn't working - Apple Support. This page offers information and steps to complete if your Apple TV remote isn't working as expected.


Try these steps first
1. Charge your remote for 30 minutes using a USB-C to USB or Lightning to USB cable and a USB wall charger.
2. Unplug your Apple TV from the wall power outlet. Wait at least six seconds, then plug it back in.
If the volume buttons on your Apple TV remote stop working, learn what to do.


If you have an iPhone or iPad, as a workaround, you can also set up and use the Apple TV Remote app. Here's a guide to help: Set up the Apple TV Remote on your iPhone or iPad - Apple Support. This is always nice to have as an option in the case that the batteries are running low, or you cannot locate your remote.


We hope this information helps you out.


Cheers!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple remote not working except buttons

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.