Answered on another device

I’m not receiving incoming calls. They sometimes show on my screen for a split second then it shows as call ended. The goes straight to voicemail. Do not disturb is switched off. “Answer on other devices” is also switched off. I have an Apple Watch which I have tried unpairing etc. The call does not come through to the watch either. I have been into the Apple Store who have done various tests and wiped my phone. They said the problem is with the network. EE suggested a replacement sim which has made no difference. They sent a refresh update to my phone which resolved the issue for a minute. Then stopped again! I’m fed up! Any ideas would be greatly appreciated! I have provided a screen shot of how it shows on my call log. This was a few minutes after my network had done the refresh as you can see the majority of calls show “answered on another device”

iPhone 13 Pro, iOS 16

Posted on Nov 17, 2022 11:43 AM

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Jan 17, 2023 07:51 AM in response to Jadencl22

Mine has done this twice now. I first went into Verizon and the employee had no idea what was causing this. I checked all the obvious things such as call forwarding, Focus, and any other connected devices but still no luck. I called Apple support and the rep was also stumped and asked me to update my IOS. I realized during my last attempted automatic update I received an error message so went through the update process again and it solved my issue. That was a few weeks ago but now it has started again and there is no IOS update for me to install. Did you ever find out what was causing this? It is maddening and I am about to spike this phone like a football!! I currently have an iPhone 12 Pro Max with 16.2.

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Answered on another device

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