Apple TV purchased media black screen playback

Question

Apple TV purchased media black screen playback

Hello, I recently purchased a movie via the TV app on macOS (M1 Mac Mini) however when I play the movie, the video will not play stuck at start of the timeline and not moving with no sound and a black screen.

The movie is downloaded. If you stream the film it will play correctly along with on my iPad Pro the video will play both streamed and downloaded no issue.

The film is self is downloaded on to the internal Mac Mini hard drive.

Anyone know how to fix this issue?

Mac mini, macOS 12.6

Posted on Oct 22, 2022 05:51 AM

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Answer 1

Chris_D13

Community Specialist

Oct 24, 2022 09:12 AM in response to SpiralProduction

Hi SpiralProduction,

We’d like to have you begin by authorizing your Mac to play downloaded content on your Mac from the TV app.

Launch the TV app
In the menu bar click on Account > Authorizations
Choose 'Authorize This Computer'
Sign in with your Apple ID and password
Test the content again

If the issue persists, you can report the issue for a refund. Check out how via the following link: Request a refund for apps or content that you bought from Apple - Apple Support

Kind regards.

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Apple TV purchased media black screen playback

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