Facing "Unable to load video" issue on Apple TV

My apple tv + keeps telling me it could’t load video. I have updated fire stick TV. I have removed the app and download it again. It works on every TV except this one in my house and I cannot get it to play.

[Re-Titled by Moderator]

43UQ7590PUB,

Posted on Aug 30, 2024 4:14 PM

Similar questions

Apple TV+ app doesn't work properly after update Hi, I have a problem with video streaming on Apple TV app on Android TV (Phillips). Everything was ok untill last update: I'm not able to open any video, some errors occurse "please try later" etc. I installed app once again but did not help... Any ideas how to solve the problem or maybe it is not only my problem?
729 1
How to resolve Apple TV app playback issues on LG TV? Using the Apple +TV app I can bring up the home page displaying all movies, series, and other content. After choosing a product to watch, it displays the icon that indicates the content is loading but the content doesn't appear. A message does appear saying "Unable to play. There is a problem playing this video. Try again or troubleshoot the issue, trying the troubleshoot option results in OK Internet connected, OK Connected for playback, Checking streaming Video. Troubleshooting complete. Try again later. it I try again it always goes through the same cycle over again. The app is on latest update as is LG TV set. All other apps, Netflix, Max. Prime Vide etc. work flawlessly. What the Heck is going on? [Re-Titled by Moderator] Original Title: Cannot stream any Apple content
842 2
Problems with Apple TV App on a Sony TV (KD-65X750H) Hi, For whatever reason, the Apple TV+ app will not run properly on this TV (TV runs android and app downloaded from Google Play). I am using the TV's internal streaming. (no outside devices like roku, apple, firestick) When I select the app, I see the apple logo but no sound. I get to my apple tv home page where I am able to select a movie. When I select the movie, it goes into a 10 second loop where the same scene plays over and over. I tried everything solution I could find out there. (uninstall / install app, restart the app, restart the TV, reset TV to original settings, reset wifi router) It must be something with the TV because the application runs well on other TV (Amazon Fire TV, an LG TV running android, and another that runs Roku). At this point I am stumped and would welcome any suggestions. Thank you
3399 1

1 reply

Sep 20, 2024 3:48 AM in response to Cooper24-

This solution worked for me this morning (Fri. Sept. 20, 2024):

"Go into Firestick settings, click on display & sounds, click on HDMI CEC Device Control, toggle it to 'off'".

So the cause of the problem is an obscure setting on the Fire Stick (which nobody really needs, and which seems to be turned on by default).

Incredibly, this is a bug known to Apple for over a year, but which has not been fixed. See this, which was where I found the workaround:

Apple TV App Problems on Firestick: Video… - Apple Community

I hope it helps you like it did me.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Facing "Unable to load video" issue on Apple TV

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up