Facing "Unable to load video" issue on Apple TV

My apple tv + keeps telling me it could’t load video. I have updated fire stick TV. I have removed the app and download it again. It works on every TV except this one in my house and I cannot get it to play.

[Re-Titled by Moderator]

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Posted on Aug 30, 2024 04:14 PM

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1 reply

Sep 20, 2024 03:48 AM in response to Cooper24-

This solution worked for me this morning (Fri. Sept. 20, 2024):

"Go into Firestick settings, click on display & sounds, click on HDMI CEC Device Control, toggle it to 'off'".

So the cause of the problem is an obscure setting on the Fire Stick (which nobody really needs, and which seems to be turned on by default).

Incredibly, this is a bug known to Apple for over a year, but which has not been fixed. See this, which was where I found the workaround:

Apple TV App Problems on Firestick: Video… - Apple Community

I hope it helps you like it did me.

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Facing "Unable to load video" issue on Apple TV

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