Why was my iPad trade in was returned to me damaged?

What do I do now? I traded in my flawless well cared for iPad and it was returned with damage that was done somewhere between my house and Apple. Am I screwed because their packaging apparently was not sufficient?

iPad Pro 12.9-inch Wi-Fi

Posted on Sep 4, 2022 1:26 PM

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Posted on Sep 4, 2022 3:16 PM

You will probably have to deal with the third party company (trade in partner) you sent it to; if you have the box and can prove damage (did you take pics before sendin it?), contact them and make a claim.

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Sep 4, 2022 3:16 PM in response to t4om

You will probably have to deal with the third party company (trade in partner) you sent it to; if you have the box and can prove damage (did you take pics before sendin it?), contact them and make a claim.

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Why was my iPad trade in was returned to me damaged?

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