iPhone 13 Pro 3rd party component

I recently tried to trade in my IPhone 13 Pro that I have owned from new.


i have never had it repaired and never had a problem with it.


i completed the apple trade in page for a new iPhone 15 pro…stating phone 13 pro in excellent content and no issues.


The online estimated trade in value was £430 so I decided to trade in phone for iPhone 15 pro.


after receiving my iPhone 15 pro via courier I received a return box for my iPhone 13 Pro sending iPhone to Apple’s trade in team.


a couple of days later I was shocked and dumbfounded by an email that said my iPhone 13 Pro had 3rd party components!!


I have had the iPhone 13pro from new via an upgrade through virgin mobile. I even placed a case on iPhone without my fingers touching iPhone and put a screen protector on with seconds of opening iPhone box ( I know a bit annal) but I like to know that my iPhone case will be pristine for all the time I own the iPhone.


the Apple trade in said the trade in value was in fact not £430 but £0.00!


I cannot Apple to dispute the trade in value and statement about 3rd party competent that seems to be the camera! I having having repaired my iPhone pro 13!!


I did check online and it seems that an iso16 update can cause a 3rd party competent issue!!


contacting apple restating that I have never had my iPhone repaired and pointing out there is a iso16 update issue that can cause the iPhone to state 3rd party competent was of little use.


1) I asked for a revaluation and got the same £0.00 response.


2) the online customer service team could not help.


everyone seems to think I am lying!


3) I contacted customer service and spoke to a senior customer service agent who again did not believe me and was not aware of any iso16 update problems.


4) I asked this agent to contact apple’s IT department to check if there is an issue as stated online and he refused!!


5) I have been advised that I get the iPhone back and take it to an Apple Store though the senior agent has said he does not know how they check iPhones for trade in and there is no guarantee they will not say the same as trade in team about 3rd party component.



iPhone 15 Pro, iOS 17

Posted on Nov 29, 2023 10:21 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 29, 2023 10:33 PM

Apple does incorporate third-party components into its devices. While Apple designs and manufactures many of its hardware components, it often sources various parts from third-party suppliers. These components can include:

  1. Processors: Apple designs its custom processors, but the actual manufacturing is often done by third-party companies like TSMC (Taiwan Semiconductor Manufacturing Company).
  2. Display Panels: Apple sources display panels from different manufacturers for its devices. These panels are often produced by companies like Samsung, LG, or other display manufacturers.
  3. Camera Modules: Camera components, including sensors and lenses, are often supplied by third-party manufacturers. Sony is a common supplier of iPhone camera sensors.
  4. Connectivity Chips: Components such as Wi-Fi and Bluetooth chips, as well as cellular modems, are often sourced from companies like Qualcomm.
  5. Battery Cells: Apple works with various suppliers for battery cells, including companies like LG Chem and Samsung SDI.
  6. Memory: Apple may source memory components (RAM and storage) from different suppliers, such as Samsung or SK Hynix.

While Apple maintains strict control over the design and quality of its devices, the use of third-party components is a common practice in the electronics industry. It allows Apple to leverage the expertise of specialized manufacturers and ensure a reliable supply chain for the production of its devices.


With major iOS updates, there's always a possibility of third-party component compatibility issues. Here are some potential reasons:

  1. Deprecated APIs: iOS updates may deprecate or change certain application programming interfaces (APIs). If a third-party component relies on deprecated APIs, it might not function correctly.
  2. Security Changes: New security features in an iOS update might affect the behavior of third-party components, especially if they interact with sensitive data or permissions.
  3. Compatibility Challenges: Developers may need to update their apps to ensure compatibility with the latest iOS version. If an app hasn't been updated, it could encounter issues.
  4. App Permissions: Changes in how iOS handles permissions for apps could impact third-party components that rely on specific access rights.

For accurate and up-to-date information on iOS 16 and any potential issues, I recommend checking official release notes provided by Apple or the support channels of the specific third-party components you're concerned about. Developers usually provide information on compatibility and updates for their apps in response to new iOS releases.



Similar questions

6 replies
Question marked as Top-ranking reply

Nov 29, 2023 10:33 PM in response to gymreject

Apple does incorporate third-party components into its devices. While Apple designs and manufactures many of its hardware components, it often sources various parts from third-party suppliers. These components can include:

  1. Processors: Apple designs its custom processors, but the actual manufacturing is often done by third-party companies like TSMC (Taiwan Semiconductor Manufacturing Company).
  2. Display Panels: Apple sources display panels from different manufacturers for its devices. These panels are often produced by companies like Samsung, LG, or other display manufacturers.
  3. Camera Modules: Camera components, including sensors and lenses, are often supplied by third-party manufacturers. Sony is a common supplier of iPhone camera sensors.
  4. Connectivity Chips: Components such as Wi-Fi and Bluetooth chips, as well as cellular modems, are often sourced from companies like Qualcomm.
  5. Battery Cells: Apple works with various suppliers for battery cells, including companies like LG Chem and Samsung SDI.
  6. Memory: Apple may source memory components (RAM and storage) from different suppliers, such as Samsung or SK Hynix.

While Apple maintains strict control over the design and quality of its devices, the use of third-party components is a common practice in the electronics industry. It allows Apple to leverage the expertise of specialized manufacturers and ensure a reliable supply chain for the production of its devices.


With major iOS updates, there's always a possibility of third-party component compatibility issues. Here are some potential reasons:

  1. Deprecated APIs: iOS updates may deprecate or change certain application programming interfaces (APIs). If a third-party component relies on deprecated APIs, it might not function correctly.
  2. Security Changes: New security features in an iOS update might affect the behavior of third-party components, especially if they interact with sensitive data or permissions.
  3. Compatibility Challenges: Developers may need to update their apps to ensure compatibility with the latest iOS version. If an app hasn't been updated, it could encounter issues.
  4. App Permissions: Changes in how iOS handles permissions for apps could impact third-party components that rely on specific access rights.

For accurate and up-to-date information on iOS 16 and any potential issues, I recommend checking official release notes provided by Apple or the support channels of the specific third-party components you're concerned about. Developers usually provide information on compatibility and updates for their apps in response to new iOS releases.



Nov 30, 2023 01:06 AM in response to TommyRaven

I am obviously living in the twilight zone as this rely does not address the issue I have.


1) my iPhone 13 Pro has been assessed by apple’s trade in team as having no value.


2) others on apple’s discussion boards and elsewhere have identified an iso16 update that causes some iPhones to believe there is not a non Apple 3rd party component replacing the original camera installed when manufactured.


3) Apple refuses to believe I have never had my iPhone 13 Pro repaired and the iso16 update could be the reason for the 3rd party component message being on iPhone!


4) the fact it is apple’s own hardware that is at fault coupled with an error message generating iso16 update again by Apple has caused the devaluation of my iPhone 13 Pro to be worth only £0.00 shows Apple’s blatant disregard for addressing issues caused by Apple

Nov 30, 2023 02:37 AM in response to gymreject

Let me first apologize for the misunderstanding and any inconvenience it may have caused. I completely understand your frustration and I assure you that I am here to assist you in finding a solution. To correct the situation, I suggest taking the following steps:


1. Document Everything: Keep a record of all communication with Apple, including case numbers, names of representatives, and details of your discussions. This documentation can be valuable if you need to escalate the issue. It should be imperative to keep records of all interactions with Apple and any supporting documentation. Persistence and thorough documentation can be crucial in resolving disputes. Remember to remain persistent and assertive in your communication with Apple Support. If the issue persists, you might want to explore consumer protection avenues in your region or seek legal advice.


Types of records to keep:

- Emails

- Chat transcripts

- Phone call recordings

- Screenshots


Tips for effective record keeping:

- Use a consistent naming convention for files

- Organize records chronologically

- Keep backups of important records

- Keep personal notes for reference


2. Contact Apple Support: Reach out to Apple Support to discuss the issue. Provide them with detailed information about your iPhone's history, lack of repairs, and the iOS 16 update problem. They may be able to assist you further or escalate the matter.

Tips

•Research the history of the iPhone and its updates, specifically iOS 16.

•Gather information on common issues reported with iOS 16 and previous updates.

•Investigate Apple Support's policies and procedures for handling iPhone issues and escalations.

•Collect any relevant documentation and information about your specific iPhone and its repair history.

•Draft a clear and concise summary of the issue, including all relevant information gathered.

•Prepare to communicate effectively and politely with Apple Support, emphasizing the importance of resolving the issue.


3. Visit an Apple Store in Person and Escalate the issue: If possible, visit an Apple Store with your iPhone and explain the situation. Face-to-face communication might lead to a more effective resolution. Ask to escalate the matter to a higher level of support within Apple. This might involve speaking with a supervisor or a more experienced support representative.


4. Check Warranty Status: Confirm that your iPhone is still within warranty. If it is, Apple might be more inclined to address any hardware-related issues.


5. Review Trade-in Policies: Double-check Apple's trade-in policies to ensure that you have followed all the correct procedures. If necessary, escalate the matter through official channels.


***If Apple is not providing satisfactory assistance regarding the assessment of your iPhone 13 Pro, you should consider the following steps:


1. Check Consumer Protection Laws: Familiarize yourself with consumer protection laws in your region.

Familiarize yourself with consumer protection laws in your region.

Tips

•Research consumer protection laws in your region.

•Familiarize yourself with Apple's trade-in policies.

•Learn about the assessment process for Apple's trade-in program.

•Identify any potential concerns or issues with Apple's trade-in policies or assessment process.

•Research the potential recourse available under consumer protection laws in your region if Apple is not adhering to its trade-in policies or if there are concerns about the validity of their assessment.



2. Contact Consumer Protection Agencies: In some cases, reaching out to consumer protection agencies or regulatory bodies can assist.


3. Explore Legal Advice: If all else fails, you may want to consult legal advice. A lawyer can help you understand your rights and options.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 13 Pro 3rd party component

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.