I am following the instructions for adding a legacy contact. When I select my husband’s email or phone number, I get an error message every time. “Unable to Add Legacy Contact There was a problem adding a legacy contact. Try again later.”
Googling does not find an answer as to why I cannot add a contact. Any idea how I can finish adding the contact?
on 15.2
iPhone 8, iOS 15
Hello slwfleming,
Welcome to Apple Support Communities. To add someone as your legacy contact, make sure that the following requirements are met on their account:
"Requirements to be a recovery contact
Those requirements and other helpful details can be found from Help a friend or family member as their account recovery contact - Apple Support. If the same continues, try using another device and the guidance from that article to see if the same continues.
Have a great day!
Hello slwfleming,
Welcome to Apple Support Communities. To add someone as your legacy contact, make sure that the following requirements are met on their account:
"Requirements to be a recovery contact
Those requirements and other helpful details can be found from Help a friend or family member as their account recovery contact - Apple Support. If the same continues, try using another device and the guidance from that article to see if the same continues.
Have a great day!
I had already followed the steps at the beginning. I had not, however, tried a different iPhone device. Fortunately, I have an older iPhone. Doing this worked. Thank you.
I am not sure why my newer and fully up-to-date iPhone would not complete the process. So somewhere there is a bug or maybe a phone specific setting that prevented completion on my newer device.
Oops, I just realized the other phone is connected to a different Apple ID. I successfully setup a legacy contact for that older Apple ID. I still cannot setup a legacy contact for my newer Apple ID.
I have 2 factor and passcode and far older than 13. Device is using 15.5.
Any other ideas?
Legacy contact error
