You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
Cannot turn phone off using side button alone. Works fine with the volume button.
Also side button will lock the screen and wake up the screen so it isn’t broken. I rarely turn phone off but wondering if this is linked to the recent IOS update.
Anybody else having this problem?
iPhone 11, iOS 13
Keeping in mind that you can also turn off your 11 going to Settings>General>Shut Down (the last option at the very bottom), your iPhone model is acting normally, as per these instructions: Restart your iPhone - Apple Support
Regards
Giulio
Keeping in mind that you can also turn off your 11 going to Settings>General>Shut Down (the last option at the very bottom), your iPhone model is acting normally, as per these instructions: Restart your iPhone - Apple Support
Regards
Giulio
Kitty2308 Said:
“iPhone 11 wont turn off Cannot turn phone off using side button alone. [...]Also side button will lock the screen and wake up the screen so it isn’t broken. [...]wondering if this is linked to the recent IOS update.”
———-
Reinstall to Factory Settings:
If the power button works for some operations, but not all operations, then it is the iOS and not the iPhone itself.
Go Here: Reinstall your iPhone, iPad, or iPod to Factory Settings - Apple Support
Kitty2308 wrote:
Cannot turn phone off using side button alone. Works fine with the volume button.........
As already stated in the support guide I posted, to turn off an 11 model, you need to:
That's a normal behavior on that iPhone model. That's not a bug.
Regards
Giulio
Thanks for that.....I am aware of alternative ways to shut down the phone. The point is that a functionality has been lost and I would like to know if it is just my phone and therefore needs repair or if this is a bug. A £700 item losing a functionality isn’t really acceptable, even if there are alternative methods. And to add to the issue if you shutdown through the settings then the phone won’t turn back on unless you plug it into a charger. So I’m not looking for alternative methods but would like to know if anybody else has experienced this issue starting in the past week.
I’ve had the phone 3 months and have never had to turn it off like that. Plus it doesn’t turn back on when you shut down unless you plug it into a charger. Thanks for your links but hasn’t really helped!
Sorry about that.
I do not own a model 11, but to shut down my XR I must use the same gestures (side+volume buttons) since I bought it.
Regards
Giulio
iPhone 11 wont turn off
