iphone 14 phone ringer is not routed to phonak hearing

I have tried all recommended settings and have not found a way to have the iPhone ringing routed to my phonak hearing aids, all other sounds, text tone, email tones all come to my hearing aids but the phone ringer will not.

Posted on May 26, 2025 11:40 AM

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1 reply

May 30, 2025 06:38 PM in response to DCKNTX

Hi, and welcome to the Apple (user-to-user) Community.

Re: "iphone 14 phone ringer is not routed to phonak hearing"


Wondering if routing calls has been possible in the past, but has stopped working, or if this is somethhing new you want to establish.


The Made for iPhone (MFi) hearing aids in the linked list below are compatible with iPhone, iPad, Mac, and Apple Vision Pro devices that meet the system requirements.

List of Made for iPhone hearing devices - Apple Support NB: There are no Phonak hearing-aids listed.


Seems you may need to rely on the Phonak app, in order to control your hearing-aids.

There are likely to be firmware and / or app updates from time to time ... the hearing-aid manual may have info.Keeping the software up-to-date on the hearing-aids.

Keeping the iOS version updated on the iPhone (as well as hearing-aids software) may help avoid problems.

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Re: "I have tried all recommended settings and have not found a way to have the iPhone ringing routed to my phonak hearing aids, all other sounds, text tone, email tones all come to my hearing aids but the phone ringer will not."


We can not guess what "all recommended settings" actually means

... recommended by ? Apple / ? Phonak / ? Google or ?


If you haven't already: You may need to trouble-shoot with Phonak ... they have support online:

Eg: To check compatibility: https://www.phonak.com/en-int/support-options/phone-compatibility

and

Phonak Support Center: https://product-support.phonak.com/s/?language=en_US

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Re: " ... all other sounds, text tone, email tones all come to my hearing aids but the phone ringer will not."


Do your hearing-aids have a microphone for speaking to callers who phone you?


If you haven't already tried this setting:

While on a call on iPhone - Apple Support explains how to switch a call to your hearing-aids

ie: "swipe down on the call banner", then:

"Talk handsfree: Tap the Audio button, then choose an audio destination."

Seems Apple's hearing-aid articles / trouble-shooting etc., / is generally for manufacturer - iPhone compatible hearing-aid models:

Eg: If you haven't yet tried these settings (in articles below) they may or may not help:

See how to: Route and automatically answer calls on iPhone - Apple Support

and

Announce calls, messages, and more with Siri on iPhone - Apple Support

All the best :-)

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iphone 14 phone ringer is not routed to phonak hearing

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