Apple Music subscription not showing active after payment

I tried to subscribe to Apple Music. Funds were taken from my Apple ID balance and card, but the subscription didn’t activate. I didn’t receive any confirmation or receipt, and it’s not showing in my subscriptions. Please help me activate the subscription or refund the money.


[Re-Titled by Moderator]

iPhone 14 Pro, iOS 18

Posted on May 21, 2025 09:14 AM

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1 reply

May 21, 2025 10:40 PM in response to YaroslavV7

Re: Apple Music Subscription: "I tried to subscribe to Apple Music. Funds were taken from my Apple ID balance and card, but the subscription didn’t activate. I didn’t receiveany confirmation or receipt, and it’s not showing in my subscriptions. Please help me activate the subscription or refund the money."


You may need to allow 24 hours for the details to update everywhere needed ...

(or, if you wish: you can :Restart your iPhone - Apple Support to update recent changes etc.)


Wondering if you have tried logging in to Apple Music to see if you can activate your new subscription ?


Eg: Subscribe to Apple Music - Apple Support

says:

After you subscribe, sign in with your Apple Account on your other devices to access Apple Music.

If you want to access your music library across your devices, learn how to turn on Sync Library.


On your iPhone, iPad or Android mobile device

  1. Open the Apple Music app and tap Home.
  2. Tap the My Account button, your photo or initials.
  3. Sign in to your Apple Account."


(There is more info. in the above article.)


If you have any previous purchases they may be available in the "Library" in the Music app.

or

If needed: See how to: Redownload music from the iTunes Store on your iPhone or iPad - Apple Suppor

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Resource: Apple Music User Guide for music.apple.com - Apple Support

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Music Support Website:( info / support / contact options): Music - Official Apple Support

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Refunds: How to: Request a refund for apps or content that you bought from Apple - Apple Support

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Billing support:

There is a "Get support = start now" link (online chat / phone / email tc.)at the bottom of heir website (link below),

Subscriptions and Billing - Official Apple Support

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Apple Music subscription not showing active after payment

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