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Can’t watch purchased movies on apple TV

Posted on Apr 7, 2025 06:01 AM

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"There's a problem communicating with the iTunes store" error on Apple TV Suddenly, my 3rd Gen ATV shows "there's a problem communicating with the itunes store" when I try to watch a purchased tv show or movie. My purchased content is all there but I can't watch it. I'm signed in and did a network test with no issues. I've tried: 1) restarting the ATV 2) restarting my router 3) restarting my Ethernet switch 4) restarting my modem 5) factory reset my ATV 6) sign out & in iTunes store. Nothing has worked. Please help. The ATV functioned perfectly a few days ago. Then, I bought The Office & DC comic movies and no it no longer works. Could it be the DC movies? (Haha) [Re-Titled by Moderator]
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1 reply

pogster

Level 5

5,069 points

Apr 7, 2025 03:32 PM in response to Risemasta

If your headline is what was displayed on the screen then follow the directions...try again later. There's nothing we fellow users can do for you.

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There’s a problem communicating with the iTunes Store. Try again later

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