App store download issue

Have been unable to download new or used apps from the App Store no matter which device used - iPhones / Apple TV. Also unable to play purchased movies.

Have rebooted all devices, logged out and in from the app store and updated payment methods. No error message comes up in the App Store, items spool as if they're starting to download and then revert to their former status. Movies show 'There's a problem loading this content'.

Have attempted to resolve with Apple via phone with no luck so far.

Posted on Jun 19, 2023 03:43 PM

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2 replies

Raicya

Level 10

209,865 points

Jun 20, 2023 12:26 AM in response to Minion001-123

Try this, check the network connection:

You need to have a good Service and/or Wi-Fi.

If they are On, turn Off Hotspot & VPN.

Charge the battery > 70%.

If you can't connect to the App Store, iTunes Store, or other Apple services

If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

👉 If you tried all of the above steps and you still can’t connect, contact Apple Support.

Jan 25, 2024 12:11 PM in response to Minion001-123

Hi, I have had the exact same issue for the past month (and also had no luck trying to resolve it with Apple Support). Did you manage to sort the issue? Thank you!

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App store download issue