Today I bought a new iphone 16 and I was software updating until it froze so I force restarted the phone and now I cannot swipe up to unlock and force restarting doesn’t work. What can I do?
I’ve tried everything and nothing seems to work
[Re-Titled by Moderator]
iPhone 13 Pro Max, iOS 18
If you’ve already tried everything, then there is nothing further to discuss here. Contact Apple Support.
If you have not already tried everything, try a DFU restore: If your iPhone won't turn on or is frozen - Apple Support
And the restore: Restore your iPhone, iPad, or iPod to factory settings using a computer - Apple Support
ágústorri wrote:
I cant do any of these because when I restart it just turns right back on and still has the bug. The phone is still on the lockscreen that says “hello” in all languages.
So to confirm, you have followed the previously-linked instructions to trigger DFU (If your iPhone turns on but gets stuck during start up) and to use a Mac or PC to perform the reset, and that has failed to resolve this? If so, contact Apple Support.
I cant do any of these because when I restart it just turns right back on and still has the bug. The phone is still on the lockscreen that says “hello” in all languages.
yes, DFU doesn’t work
How do I fix frozen iPhone 16 after force restart during software update?
