I just updated my iPhone 14 pro with the newest update and now my phone is completely frozen. The notification that it was updated won’t go away, the touch screen doesn’t work, and I am completely LOCKED out of my phone. I tried to restart the phone, but am unable to because the touch screen isn’t working. I will provide a photo to show what it’s doing. Apple please help.
iPhone 14 Pro
Hi Kaymarone,
We'd be happy to provide some information that may help. Have you tried the steps in this Apple Support article: If your iPhone won't turn on or is frozen - Apple Support. The steps to force your iPhone to restart can help when your device is unresponsive.
1. Press and quickly release the volume up button.
2. Press and quickly release the volume down button.
3. Press and hold the side button until you see the Apple logo.
4. If your phone doesn't turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.
5. If your phone still doesn't turn on, contact Apple Support.
Hope that helps!
Hi Kaymarone,
We'd be happy to provide some information that may help. Have you tried the steps in this Apple Support article: If your iPhone won't turn on or is frozen - Apple Support. The steps to force your iPhone to restart can help when your device is unresponsive.
1. Press and quickly release the volume up button.
2. Press and quickly release the volume down button.
3. Press and hold the side button until you see the Apple logo.
4. If your phone doesn't turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.
5. If your phone still doesn't turn on, contact Apple Support.
Hope that helps!
I have tried all their suggestions to unfreeze my phone and none of them work.
IOS 16.3.1 Update- Phone is frozen
