Face ID not working on my iPhone, reseting Face ID stuck at "position face within frame".

My Face ID isn't working and I have tried to re set up but it won't get past "position face within frame"


[Re-Titled By Moderator]

iPhone 11 Pro, iOS 18

Posted on Feb 12, 2025 10:03 PM

Reply
1 reply

Feb 12, 2025 10:04 PM in response to LaytonHill14

There may be something wrong with your TrueDepth camera. Please review the following support articles. 


If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


If the above doesn’t help, please make a reservation at your nearest Apple Store Genius Bar or Apple Authorized Service Provider for diagnostics. 


Genius Bar Reservation and Apple Support Options - Apple 

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Face ID not working on my iPhone, reseting Face ID stuck at "position face within frame".

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.