Face ID not working on iPhone 11

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andile168 Author

Level 1

5 points

Face ID not working on iPhone 11

it is stick on the step position your face within the frame

[Re-Titled by Moderator]

iPhone 11, iOS 18

Posted on Feb 1, 2025 10:41 AM

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Answer 1

Feb 1, 2025 10:45 AM in response to andile168

Follow these steps, testing after each step:

If that didn’t work, then it could be a hardware issue.

According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.

As a result, I recommend service.

Service Checklist:

Click ▶︎ Start a Repair Request.

Need more help?

Click ▶︎ Check Repair Status. 🔧

Good luck! 👋🏼😉

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Answer 2

Kurtosis12

Level 9

74,638 points

Feb 1, 2025 10:43 AM in response to andile168

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.

If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support

If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)

Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple

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