cannot set up face ID on apple iphone 13 - all I get is the frame to center face in and directions to move phone higher and lower - I did have facial recognition and it stopped working and now can't reset

what is going on with face ID - it was working then stopped. Now I cannot get it to reset up - all I get is the frame to center face and directions to move camera up/down until I am out of the frame. Never get the circles. Is face ID down?

iPhone 13 Pro Max, iOS 17

Posted on Jan 8, 2024 09:29 AM

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cannot set up face ID on apple iphone 13 - all I get is the frame to center face in and directions to move phone higher and lower - I did have facial recognition and it stopped working and now can't reset

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