Face ID on my iPhone 12 has stopped working

Hello


The Face ID function on my iphone 12 has stopped working. Therefore I need to now use the passcode to unlock the phone, which is annoying.


When I go to 'Face ID and Passcode' the functionality at the top where it says 'Use Face ID for' is greyed out; similarly 'Set up Face ID' is also greyed out. The functionality on this menu below that is active though.


IoS is up to date and I've turned the phone on and off. I also found another piece of advice online which said turn on airplane mode, wait for 30 secs, turn off, wait 30 secs, turn on...but that didnt work either. There's no obvious damage to the camera.


I'd welcome any ideas to solve this!


Adam



[Re-Titled by Moderator]

iPhone 12, iOS 18

Posted on Feb 5, 2025 11:51 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 5, 2025 10:07 PM

There may be something wrong with your TrueDepth camera. Please review the following articles. 


If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


If the above doesn’t help, please make a reservation at your nearest Apple Store Genius Bar or Apple Authorized Service Provider for diagnostics. 


Genius Bar Reservation and Apple Support Options - Apple 

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2 replies
Question marked as Top-ranking reply

Feb 5, 2025 10:07 PM in response to AdamBastin

There may be something wrong with your TrueDepth camera. Please review the following articles. 


If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


If the above doesn’t help, please make a reservation at your nearest Apple Store Genius Bar or Apple Authorized Service Provider for diagnostics. 


Genius Bar Reservation and Apple Support Options - Apple 

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Face ID on my iPhone 12 has stopped working

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