Why is my child's Apple cash stuck on "Activating"?

Question

Level 1

9 points

Why is my child's Apple cash stuck on "Activating"?

Recently, my child's apple cash has been stuck on "activating" and now he cannot access his money or make purchases with this stand alone apple watch. I have done every kind of reset possible (hard reset of watch, unpair and repair of watch to parent iphone, turn off and back on apple pay, lock and unlock apple cash on organizer phone). Nothing is working to fix this and it is incredibly frustrating. Child is signed in to icloud and age is showing up appropriately as 12. All devices have the latest iOS.

[Re-Titled by Moderator]

Posted on Jan 28, 2025 9:27 AM

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Answer 1

Top-ranking reply

Jeff Donald

Level 8

44,166 points

Feb 4, 2025 7:23 AM in response to amandaSEA

Contact an Apple Cash Specialist at Green Dot Bank and they can walk you through the steps to close the account and transfer funds or send as a check.

Apple Cash is a service that’s administered by Green Dot Bank. Contact an Apple Cash Specialist at Green Dot Bank by calling (877)-233-8552 or by calling 1-800-MY-APPLE

https://applecash.greendot.com/termsconditions/

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Answer 2

Jeff Donald

Level 8

44,166 points

Jan 29, 2025 9:19 AM in response to amandaSEA

As a last measure, please unpair the devices, force restart both devices and then pair them together again.

Unpair and erase your Apple Watch - Apple Support

Force restart your Apple Watch - Apple Support

Force restart iPhone - Apple Support

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Answer 3

amandaSEA Author

Level 1

9 points

Jan 28, 2025 5:24 PM in response to Jeff Donald

Is a passcode on the Watch and is he wearing the watch and wrist detection is turned on?

yes and yes and yes

everyone is in US and not on VPN. I just updated his series 7 watch to 11.3 and parent phones are on 18.2.1

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Answer 4

Jeff Donald

Level 8

44,166 points

Feb 4, 2025 5:00 AM in response to ftouch2000

Has anyone at Apple looked at the child’s Apple Account (formerly known as Apple ID)? The age associated with the account must be accurate. If it was changed either by the child or parent, it could cause an issue. If you haven’t explored that with Apple Support it would be worth a try.

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Answer 5

Jeff Donald

Level 8

44,166 points

Jan 28, 2025 10:34 AM in response to amandaSEA

Is a passcode on the Watch and is he wearing the watch and wrist detection is turned on?

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Answer 6

Jeff Donald

Level 8

44,166 points

Jan 28, 2025 5:07 PM in response to amandaSEA

I asked 3 questions and got 2 yes’ . Is everyone currently in the US? Is anyone using a VPN?

What Apple Watch series and what Watch OS is the child’s and adults devices?

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Answer 7

amandaSEA Author

Level 1

9 points

Feb 4, 2025 6:26 AM in response to ftouch2000

I have been on advanced troubleshooting twice with Apple. The last time we attempted to remove the Apple Cash card from the child's ipad and watch. The removeal from ipad worked, but we got error number "500" when we tried to remove it from the watch. Then the support stopped there and I am waiting on next steps. At this point, I just want to get a check for the money sitting in the account and move on with some other form of payment.

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