I ran diagnostics and it said "iPod Support" was not installed - but it didn't provide an actual way to download it? Reinstalling iTunes (even an old version) didn't help. Note: no old System Restore points available. How do I get "iPod Support" back?
iPod shuffle
Try iOS device not showing in iTunes for Windows - Apple Community. As far as I know the iPod Support service is only installed if you've connected an iPod at some point and selected the option to open iTunes whenever that device is connected in future.
tt2
I got it to work:
If iTunes doesn't show the iPod icon when it gets plugged in (and Windows does open a window), install "Apple Devices" app and open it (plugging in the iPod will then cause it to download the "iPod Support" app - you can verify using the "Add or Remove..." app). If there then remove the "Apple Devices" app. Now iTunes app should show the iPod icon when it gets plugged in!
Windows 10 recognizes iPod but iTunes doesn't?
