Airprint not working since IOS 17 (Brother printers)

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Level 1

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Airprint not working since IOS 17 (Brother printers)

Airprint on Iphone 14 IOS 17 (and later) stopped finding my Brother WiFi printer. My old Iphone 6 keeps on finding my printer through AirPrint. My Mac finds my printer too, no issues. Apple support says that the problem is on the printer even if I demonstrated to them that the problem is on all Apple devices after IOS 17. Lot of people with the same problem on forums and Apple never admit it is an IOS bug. It is frustrating to waste time with Apple support team. Apple never corrects bugs and says it is always others responsibility. Iphone is no more compatible to Brother printers through IOS, we must use Brother app to print documents. How to solve this problem seriously? (Apple support made me waste weeks for nothing).

iPhone 14 Plus, iOS 18

Posted on Jan 11, 2025 12:53 AM

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Answer 1

Jan 11, 2025 12:54 AM in response to Djchacon

It's not always the iOS update's fault! Many things can cause phone problems. If you tell people you think it's an iOS update, it might make it harder to fix or find a solution for the real issue.

Remember, the right question often leads to the solution!

iOS updates aim to enhance user experience, boost security, and fix bugs rather than disrupt core features. The majority of the issues after updates might stem from underlying, unmentioned factors. Updates won't typically alter personal data but may refine settings or features. Backup before major updates for safety. Review Apple's update details and backup advice for a smooth process.

Kindly consider checking your settings and addressing any device issues before attributing the issue to external factors. This could be a pure coincidence that the iOS update affected the iPhone functions.

Before initiating a standard iOS update, it's advisable to create a backup. Have you completed this step? If yes, proceed with the restoration from the backup.

See what each update does: About iOS 18 Updates, About iOS 17 Updates, About iOS 16 Updates, About iOS 15 Updates, About iOS 14 Updates, About iOS 13 Updates, About iOS 12 Updates, and so on...

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Answer 2

Djchacon Author

Level 1

5 points

Jan 11, 2025 01:14 AM in response to SravanKrA

We did every kind of verification with Apple support including network full reset, iphone reset, printer firmware update, etc. All old devices keep on printing normally except both new iPhones with IOS17. Apple took logs and videos from my phone for internal analysis and never found nothing wrong from my side, the just say the printer is not compatible to AirPrint , but it is with other apple devices and with these two new iphones before ios upgrade to 17. This problem appeared about 2 years ago and has not been solved, we still see lor of people with the same problem and Apple answers with useless suggestions: turn off router, turn off phone, review the network configuration, are you sure it is compatible, etc. Apple support is really disappointing. How this can be faced seriously for all users?

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Airprint not working since IOS 17 (Brother printers)

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