iTunes no longer recognizes iPhones - Solved (for me)

I've been plagued by this issue for some time. I have read so many threads good threads on it, that, unfortunately, did not work for me. I was going to post this tonight, but I was able to fix the issue at the last minute.

Anyway, I wanted to post this (excerpted) so perhaps others with the same problem can see what symptoms I had, what did not work for me, and what finally did. Maybe it will help someone.

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Anyway, in an effort to be detailed and complete, here is what I've done/experienced so far:

I never had a problem before connecting my phone to iTunes. One day, it just didn't connect anymore. iTunes stopped asking me to log in with my AppleID to validate the stuff downloaded and and the phone stopped asking me to trust the computer.

Anyway, I did the below while running iTunes64, but I just updated Win 11 and it made me uninstall iTunes64 and install the iTunes app. Either way, the problem persists. The phone does appear when using Apple Devices instead of iTunes, but uninstalling Apple Devices does not fix the problem with iTunes.

1) Plug in phone.

2) Apple Mobile Device USB Composite Device appears in Device Manager

3) Prompt appears on phone to allow the computer to access photos and videos.

4) Tap Allow

5) Phone appears in File Explorer and photo folders are accessible.

I am =not= presented with the Trust this Computer prompt. I used to get this prompt every time I connected to iTunes.

I have reset Location and Privacy settings to factory defaults on my phone, but I am still not presented with the Trust this Computer prompt.

When using iTunes64, I did check to ensure that the Apple Mobile service was running. It was. Now that I'm running the iTunes app, that service is no longer there.

I did try to update the driver for Apple Mobile Device USB Composite Device by navigating to

C:\Program Files (x86)\Common Files\Apple\Mobile Device Support, and also

C:\Program Files (x86)\Common Files\Apple\RepairDevConnect

and tried updating the drivers from both locations. One time it advised me that a reboot was required. I had high hopes. Unfortunately, the driver update did not fix the problem.

I have used multiple cables and ports and am currently using an authentic Apple cable plugged into a USB-C port.

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Okay, now for the fix.

Instead of focusing on the Apple Mobile Device USB device driver, I updated the driver for the generic USB Composite Device entry. The driver for this, usbccgp.sys, is a generic USB driver supplied by Microsoft.

The driver is located in C:\Windows\System32\drivers. In fact, the driver that is showing in Driver Details for this device was already C:\Windows\System32\drivers\usbccgp.sys. On a lark, I decided to update the driver to the same driver, thinking that perhaps something was corrupt or overwritten.

1) Click Update Driver

2) Browse my computer

3) Pop the above path into the text box or use the Browse button to navigate to it

4) Click Let me pick from a list of available drivers.

5) Select USB Composite Device

6) Click Next

No reboot required. I started iTunes and it immediately asked me for my AppleID, password, and verification code. I was then asked on my phone if I trusted this computer.

The phone icon popped up in iTunes and the phone was accessible there and through File Explorer.

Success!