Apple Devices app not recognizing connected devices

I am having the same problem with my iPod Nano. I used the Apple Devices app all summer and Fall to sync my iPod. About two weeks ago, I connected my iPod to my computer and the Apple Devices app did not recognize my iPod. I tried all of the same fixes as errin80 and nothing worked.

This is what worked for me. I had to turn off all of the windows firewalls and anti-virus programs. Plugged in my iphone and opened the apple devices app and it finally recognized that I had my iphone plugged into my hp laptop. Make sure to turn all the Windows antivirus and firewalls back on when you're done updating your iphone. I suffered very long without updating my playlists/music and this was a great discovery for me. I almost switched to an android cell phone.

This hasn't worked for me. I turned off the Private network firewall and Apple Devices still does not recognize my iPhone 14. Any other ideas/solutions?

Update. I found out what specific program needs to be disabled to have the Apple Devices app recognize my iPhone. It is the "Private Network Microsoft Defender Firewall." Just disable that and now the Apple Devices app should recognize that your iPhone is connected to your Windows computer. (This worked for me.)

grtbear6373 wrote:

... Please fix this issue ASAP.

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grtbear6373 Said:

"Apple Devices app not recognizing connected devices: Since mid-December 2024, the Apple devices app hasn't recognized any of my attached Apple devices. Neither my iPhone 14 nor my iPod - both of which were working fine a few days before and the Windows 11 PC acknowledges both devices when attached via USB. My software is up to date in all cases, and this appears to be a system wide issue since I'm seeing it complained about from many people in the Microsoft store reviews of late. Please fix this issue ASAP."

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As this in the Microsoft Forums:

Being this has Windows playing part, ask this in their forums. https://answers.microsoft.com/en-us

None of my devices are viewable on Dell laptop (1.5yrs old running latest Windows 11) I have just spent 5 hours trying every trick offered. Spent 40 minutes on the phone with Apple, no solutions there either! All devices are recognized and charge on the pc. All drivers, programs, apps etc up to date, uninstalled, reinstalled. Have run the the repair options, etc, etc, etc!!! App was working 2 weeks ago, now nothing. Very annoying as I use ipods to run and can no longer add/revise a playlist. Spent a day uploading about 50 CD's into our iTunes Library only to not be able to use the music anywhere but the laptop. So frustrating when we are forced to use an app to manage devices but the app does not work! I really hope this is a programming issue that will be fixed soon.

Thank you Apple! Latest software update has fixed this problem. Now able to view and sync/backup all devices on Dell PC.

This is an Apple problem and needs to be fixed by Apple! Windows recognizes my iPhone. It is the Apple Devices app that does not.