Someone stole my iPhone 16 pro max. I could see where they were. I went to the location, but the owner of the cell phone store refused to accept that he had it. After I left. He disabled the location on it. Is there a way for me to make sure that my information is cleared out of that phone.? Also, is there a way that I can continue to track that phone.
[Re-Titled by Moderator]
iPhone 16 Plus, iOS 18
You did have a passcode on the phone, correct? There is no way that anyone could ever guess your passcode in the very limited number of tries before the phone won't even allow any more log on attempts.
What is the message when you use Find My to log on to the phone?
"No Device Found"?
"Offline"?
Something else?
You did have a passcode on the phone, correct? There is no way that anyone could ever guess your passcode in the very limited number of tries before the phone won't even allow any more log on attempts.
What is the message when you use Find My to log on to the phone?
"No Device Found"?
"Offline"?
Something else?
Contact the police. You've done what you can. Your phone is not usable by anyone else.
The store may or may not have it. Accusing them without evidence is not wise... and no, you don't have evidence. You may have evidence that was in or near the store at some point, but you have no evidence that the store has it.
Don't remove it from find my. Don't fall for phishing messages telling you it's been found and prompting you to log in.
File a police report and report the theft to your cellular carrier. Check with your homeowners or renters insurance to see if it may be covered if you don't have AppleCare+ with theft and loss coverage.
Buy a new phone and move on. It is highly unlikely you will ever see that device again. Even if you do manage to locate it, attempting to recover it yourself is beyond stupid. A cell phone is not worth the risk of potential violence.
If your iPhone or iPad was stolen - Apple Support
Additionally, if the phone was unlocked or if they know your phone’s passcode:
If you think your Apple Account has been compromised - Apple Support
Re: “… The store did get a chance to use my credit card in Apple Pay before I erased my data …”
How ? ALL ApplePay transactions require biometric or passcode authentication.
Did they have your passcode ???
Thanks. I did contact the police and the went to the store with me. The owner was wasn’t cooperative and I do have a report. The store did get a chance to use my credit card in Apple Pay before I erased my data. The credit card company refunded my money. I’m just so angry but I have to move on. Thanks
These are the screens I have. Thanks
Hello~ My thinking exactly….by the way so good to have you back!!
~Katana-San~
Thanks.
Stolen iPhone 16 Pro Max’s location is disabled
