iPhone 16 is stuck on hello screen

Got new iPhone 16 and it is stuck at hello screen, can't swipe up and can't turn it off. How to resolve this?

Posted on Nov 29, 2024 09:20 AM

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Posted on Dec 25, 2024 02:01 PM

The reboot option doesn’t work. Just returns to hello.

7 replies

Nov 30, 2024 12:46 AM in response to pranaw50

Try to use iTunes, it helped me recover my phone 16pro max

Ive tried to use my Mac, but unfortunately Sonoma doesn’t have the ITunes app, so I found an old windows laptop, downloaded the iTunes and used it there.


Use this instruction to connect your phone via cable to iTunes:

  • connect phone with cable to pc
  • Short press volume button +
  • Short press button -
  • Long press side button, until you see connecting logo (10+ seconds)

Dec 2, 2024 08:25 PM in response to pranaw50

I restored mine by accident while trying the method below. I was not having luck with the method below and there was one time that I got the phone to connect and try and restore but got an error at the end. I got a little frustrated and then decided to try again, while trying to put my phone on restore mode, I was hovering over my other iPhone that still worked and the new one that I was trying to fix showed a different image of two phones coming together, so I did that and my other iPhone actually restored the new one. It downloaded all the updates etc. and Yahoo!!

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iPhone 16 is stuck on hello screen

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