Just received my new 16 pro max, the iphone is now stuck on the hello screen. swipe up to enter passcode appears for half a second then disappears. have forece restarted multiple times and have restored the phone twice through my windows pc and still nothing, perplexed at the issue here
"New IPhone 16 Pro Max stuck during set up: Just received my new 16 pro max, the iphone is now stuck on the hello screen. swipe up to enter passcode appears for half a second then disappears. have forece restarted multiple times and have restored the phone twice through my windows pc and still nothing, perplexed at the issue here"
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Troubleshooting a Stuck iPhone:
I'd say the iPhone is stuck in a boot loop. This typically occurs when you go about installing an update, and it stalls while in the process. So, refer to my user tip: How to Fix an iPhone in a Boot Loop - User Tip
"Hi there, I've already tried this twice now. Phone does whatever in recovery mode for 20 minutes, turns on restarts and the problem persists."
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iPhone Passcode Entry Disappearing:
A. Clear the Caches:
Caches would be used for remembrance of application reuse. So, clear them, using my User Tip: How to Clear "System Data" in your iPhone's Storage:in
B. Update Using a Computer:
Then, maybe the is no longer installed. To try updating your iPhone. Use my computer: Update your iPhone Using a Computer - User Tip
C. No Success?
Restart from a Backup:
Did you ever create a backup your iPhone prior to all of this. If so, restore your iPhone from it.
"None of this is accessible since I'm still in the set up stage, all I get is the Hello screen and cannot go anywhere else on the phone"
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Contact Apple ASAP:
A. Take this Up with Apple:
For login assistance from here, you need to contact Apple Support.
Apple Phone Support Info:
B. Chat Session Info:
Using another device, you can perform a chat session with Apple Support.
Setting Up the Chat Session:
C. Screenshare:
With another device, consider performing a screensharing session on your device, so they can see this firsthand, from your perspective. Use my User Tip: Screenshare your iPhone with the Camera App Enabled to Easily Converse Over-the-Phone with Apple Support - User Tip
Hi there, I've already tried this twice now. Phone does whatever in recovery mode for 20 minutes, turns on restarts and the problem persists.
None of this is accessible since I'm still in the set up stage, all I get is the Hello screen and cannot go anywhere else on the phone
New IPhone 16 Pro Max stuck during set up
