iPhone 16 Pro stuck on Hello screen during setup

Question

Level 1

4 points

iPhone 16 Pro stuck on Hello screen during setup

I just got a new iPhone 16 pro and I was setting it up and the iOS was updating. When updating, it was stuck at the end, I turned it off, and now it is stuck on the hello screen. When I swipe up, the password screen will show for less then a second then go back. When I try to hard restart it, it does the same thing. I am wondering what I can do to fix this. Do I need to just leave it? Do I need to let it die and then try charging it? Or do I need to bring it to my provider?

[Re-Titled By Moderator]

Posted on Nov 6, 2024 04:55 PM

Reply

Answer 1

Nov 6, 2024 06:11 PM in response to Nathan_H3

That should work if you follow the instructions carefully, unless the phone’s hardware is defective. What exactly happened when you followed those instructions?

If you continue to have a problem make a genius bar appointment to have your phone checked out→Genius Bar Reservation and Apple Support Options - Apple

Reply

Answer 2

Nov 6, 2024 05:36 PM in response to Nathan_H3

You need to restore the phone using your computer→Restore your iOS device to factory settings - Apple Support

Reply

Answer 3

Nathan_H3 Author

Level 1

4 points

Nov 6, 2024 06:04 PM in response to Lawrence Finch

Hey, I just got done trying to do it and I wasn’t able to do so. Is there anything else you could recommend or anything other information I could give you to see if there is something else.

Reply

Answer 4

Dec 12, 2024 10:34 PM in response to Nathan_H3

Hello, happened to me just now. Did you resolve it?

Reply

iPhone 16 Pro stuck on Hello screen during setup

Similar questions