How to remove Activation Lock on a deceased family member's Apple Watch?

Question

Level 1

6 points

How to remove Activation Lock on a deceased family member's Apple Watch?

Subject: Request to Remove Activation Lock on Apple Watch

Dear Apple Support,

I was given an Apple Watch as a gift from a close family friend who has sadly passed away. Unfortunately, I do not have access to their iCloud account or the password, and I am unable to obtain the original proof of purchase. As the current owner of the watch, I’m seeking assistance in removing the Activation Lock.

I understand the importance of device security and am willing to provide any documentation you may need, including proof of the original owner’s passing and my relationship to them.

I appreciate your help and understanding in resolving this issue.

Sincerely,

Tanjimul

[Re-Titled by Moderator]

Posted on Oct 6, 2024 11:43 PM

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Answer 1

Rudegar

Level 10

178,848 points

Oct 7, 2024 01:12 AM in response to tanjimul257

we're not apple

these forums are user helping other users like yourself, it's sort of going to a physical

apple store and asking other customers there advice

if it was me then I would try

How to request access to a deceased family member's Apple account - Apple Support

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Answer 2

Ingo2711

Level 9

77,661 points

Oct 7, 2024 02:35 AM in response to tanjimul257

Have a look at this related article about having the Activation Lock removed by Apple, and which documents you may need to provide:

Additional Support - Activation Lock

Then give the official Apple Support a call and explain your situation, in case there is still an option for you that is not listed in the article.

Contact Apple for support and service - Apple Support

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Answer 3

varjak paw

Level 10

182,602 points

Oct 7, 2024 08:53 AM in response to tanjimul257

Only the family of that deceased person would be able to contact Apple and request access to his/her Apple Account, necessary to remove the Activation Lock. Apple cannot and will not help you with this since you are neither the original owner nor his/her family. So unless the family is willing to try and get the Watch unlocked, it is now useless and can just be recycled.

Regards.

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