AppleTV app stopped working on AndroidTV (Philips)

I am also facing the same issue with my Oneplus U1s TV few day before apple TV application is working but now when i hit the login option login option where we have to put user id and password to login into application never come.

utterly frustrated.

1. Try deleting and reinstalling the Apple TV app.
2. If you use any unusual custom DNS server setting, then try reverting to the standard (‘Auto’ on your devices, and ‘Auto’ on your router, which should then get it from your ISP).
3. Else contact the Apple Support staff for assistance.

Oneplus U1s TV

I think that would use the Android TV (v10) smart TV platform.

few day before apple TV application is working

Once signed in, the app is supposed to remember the last used sign-in, and continue with that.

but now when i hit the login option login option where we have to put user id and password to login into application never come.

When you navigate to ⚙ Settings, it should give an option for Accounts details at the top of the settings list. Click to continue. If it shows an account, then that account will have a Sign Out option. If this setting doesn’t show an account yet, then you can sign in there, using an Apple ID account and its password. If you did that, and then it stalls, then there may be a communication error in contacting the remote server to verify these account settings.

1. Try a cold restart of the TV,
2. Check for system software updates for the TV. Apply if available,
3. Check that apps are set to auto-update,
4. else check manually that the Apple TV app is up-to-date,
5. Verify that you use a good DNS (not a special purpose one) on your router, that doesn’t block any of Apple’s servers,
6. If you use a VPN, then try it without that.

If you want to start over from scratch with this app, you can:

1. Reset the Apple TV app,
2. Delete and re-install the Apple TV app.

If the issue persists after that, then contact the Apple Support staff for assistance.

I got the same problem recently, with a Philips TV. Did you find the solution?

I've discovered the same problem too. Fully reset my TV. Every other service on the TV works - iPlayer, Netflix, etc. but Apple TV app refuses to connect saying there's a network error.

I'm using a Plume system supplied by Swish/Cuckoo on default network settings. Apple TV is working on every other device in the home.

So frustrating! Can't access all the content I've purchased on Apple TV.

Yeah great idea. I did, they arranged to call me back then never called. Honestly it’s the first time I’ve ever had a problem with Apple customer support but a bit of a shocker all the same. Problem still exists

we have a TCL tv. Apple TV was working fine. Then next day… glitchy and freezing. When we try Apple TV now it seems to affect the whole tv and we have to turn off to at power point and restart. If we use any other app or streaming (eg Netflix) it works fine!

we have a TCL tv.

For troubleshooting purposes, please be more specific, as TCL is known to have used Fire TV, Roku, Android TV/​Google TV, ‘Smart TV 2’, and Shijiu TV/​QCast, as the smart platform in their TV models.

When we try Apple TV now it seems to affect the whole tv and we have to turn off to at power point and restart.

The smart TV OS should prevent any app to have influence beyond that specific app itself [Sandboxing]. Restarts shouldn’t be needed when an app does something unexpected or unintended. That being said, restarts can solve some other issues (memory, caches, etc).

Perhaps more effectively, try deleting and reinstalling the Apple TV app.

See if TV system software updates are available and apply them, as that can affect apps too.

He's right you know. After a couple of days I tried again and it worked OK.

I read a few help articles in other places and aside from the DNS stuff apparently there's a date/time sync check on Apple servers. I wonder whether my TV just had to resync overnight or something.

3. Else contact the Apple Support staff for assistance.

Having the same issue and have tried all the things that Al said. So frustrating!