why cant i access my subscriptions

Hi fleur.smithson

Thank you for your feedback. Am not sure just what you are trying to do:

Downloading an app-subscription from the App Store will activate the free trial if it has one and it will then appear in subscriptions.

Eg: To see your subscriptions:

Open the Settings app. > Tap your name > then tap Subscriptions.

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If you wish:

1. To see your purchase history, go to reportaproblem.apple.com.
2. Sign in with your Apple ID.
3. A list of your purchases will appear.

If needed: How to switch to a different subscription plan - Apple Support

or

If you want to cancel a subscription from Apple - Apple Support

Wondering if going to the Billing and Subscriptions Support website (link below) can help you:

Eg: Find answers to your questions about purchases, subscriptions, payments, and billing:

Subscriptions and Billing - Official Apple Support

If needed: there is a "Get support" link at the bottom of the above web-page (eg: online chat / phone / email etc.)

Doesn’t work :/