Mail not working after 17.3 update

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Level 1

18 points

Mail not working after 17.3 update

I updated my phone (11) to 17.3 the other day and since then the mail app no longer send/receives or shows emails more recent than 1/11. When I go to settings > mail > accounts I see my email accounts but they are grayed out and I am

unable to click on them. They are completely inactive. There isn’t even an option to delete. Also, when I go into settings the very first item at the top with my name, Apple ID, iCloud, media etc is gray out and inactive as well.

I have turned my phone off and on several times to no avail. This is a HUGE problem and more than an inconvenience.

Has anyone else had this issue and luck fixing it?

as an aside a lot of my contacts are now coming up just as their phone numbers and not their names in calls and texts. Anyone else?

iPhone 11, iOS 17

Posted on Jan 24, 2024 05:52 PM

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Answer 1

Top-ranking reply

meredithdo Author

Level 1

18 points

Jan 25, 2024 04:21 AM in response to 6x6

6x6. Thanks for that advice. That worked. I’m unsure why that happened with a simple update when I didn’t change any of those settings. Ever. I didn’t even know they existed until you told me. Haha. Now I just have to figure out the mail thing. Thanks. Perhaps if I delete and reload.

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Answer 2

jakkib23

Level 1

8 points

Feb 10, 2024 09:51 AM in response to meredithdo

Since the update last night I can’t access my email on my phone either - tells me my user name or password is incorrect ???? How do I fix this ?

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Answer 3

Mar 1, 2024 03:20 PM in response to meredithdo

Can’t get my outlook email on iPhone or iPad since last update ,

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Answer 4

Mar 1, 2024 03:24 PM in response to Intuitve-sure

Same with me. I do not know what else to do

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Answer 5

6x6

Level 6

18,201 points

Jan 24, 2024 06:08 PM in response to meredithdo

Hello meredithdo,

I'm unsure as to the reason why Mail is not working correctly but the issue with the grayed out settings (Apple ID and mail accounts) is probably due to the screen time settings. Go to Settings > Screen Time > Content & Privacy Restrictions > "Account Changes" and allow account changes.

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Answer 6

Feb 5, 2024 05:54 AM in response to meredithdo

Hello - my wife and I are both having similar problems with email on our iPads and iPhones. After deleting my email accounts on iPad and iPhone, and reinstating them, I can now receive … but I can’t send emails on these devices. Quite why this is happening is beyond me but appears to be something to do with the ‘outgoing’ mail server. I have checked that webmail is working ok, so I am told that the problem must be with Apple. I’ve had several extremely frustrating and stressful days trying to resolve this, and at the very least it’s good to know that we are not the only ones having this problem. Obviously any help from Apple would be useful. Thanks, Colin

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Answer 7

Feb 17, 2024 01:45 PM in response to meredithdo

My mail stopped working saying account errors on wifi, switched to data and they load. Deleted mail accounts and signed back in still not right, one account I tried signing back in all went well then it just didn’t add to mail at all. Now have to wait for the hour on that account to let me try again. A bit frustrating to say the least.

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Answer 8

Feb 28, 2024 08:08 PM in response to meredithdo

No email at all and I can’t call out but 1 can Facetime and people can call me.

all after 17.3????????

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Mail not working after 17.3 update

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