Mail messages appear blank

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Level 1

8 points

Mail messages appear blank

I'm helping a friend with a frustrating iPhone Mail problem (iPhone 14, iOS 16.4.1(a)). As of a few days ago, her Mail app displays blank messages, no content. If we go to app switcher and quit the Mail app, then relaunch it, message content displays again. After she sends an email from her phone, the emails in her inboxes go blank again. I see a lot of forum discussion of similar symptoms going back a few years. We have tried all the suggestions I've seen but the problem persists. Before we erase all content & settings and rebuild her phone setup from scratch, checking to see if there are any other solutions to try. Here's what we've already done:

installed iOS updates
Force-reboot the phone (as well as normal restarts)
Reset All Settings
Delete and reinstall Mail app, re-add mail accounts
Tested on WiFi and cellular data

Thanks for any suggestions.

Posted on May 4, 2023 12:25 PM

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Answer 1

Top-ranking reply

Cgreening11

Level 1

8 points

Nov 17, 2023 12:48 PM in response to JCK946

Did you ever resolve this? I am running into am issue where all mail displays correctly unless I search for a specific email. Then whatever emails are returned from my search display blank emails. Very odd

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Answer 2

t-parish

Level 1

4 points

Nov 25, 2023 08:25 AM in response to Cgreening11

I’m having the same issue. Have forced the app closed. Rebooted the phone. Removed my gmail account that feeds into the app and then rebooted and reconnected the account. Still when you search for an email it comes up blank. But locate it in your inbox and the message is there.

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Answer 3

Neil22R

Community Specialist

May 8, 2023 05:19 PM in response to JCK946

Hi JCK946,

Thanks for contacting Apple Support Communities with your question. Great trouble shooting. Next, we'd recommend reaching out to support for some additional options. Get Support

Cheers.

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Answer 4

kaj0103

Level 1

17 points

Jun 9, 2024 11:00 PM in response to JCK946

Having the same issue here. Messages appear blank in the list and if I go into a message that is blank as well, not just no text but whole app just looks like it can’t present text.

This is very strange behaviour.

has anyone resolved this at all?

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Mail messages appear blank

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