Apple TV prime video audio issues

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Level 1

10 points

Apple TV prime video audio issues

While watching content (movies, series etc.) on prime video the audio now and then stutters (stops for a second or two and then continues). It's not my internet connection or the WiFI since the video (picture) continues playing without an issue and my appletv is connected via LAN to the router.

Restarting the apple tv doesnt help. Does anybody else have this issue and have a solution for this? It's very annoying and forces me to use the prime video app of my LG TV which is having no issues with the audio.

Apple TV 4K (3rd generation)

Posted on Jan 1, 2024 8:38 AM

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Answer 1

bgmeek

Level 4

1,231 points

Mar 27, 2024 8:22 PM in response to chrmahr

I've never experienced any audio issues unique to the Amazon Prime Video app.

More likely, this happens when you're watching 4K content with a heavy multichannel soundtrack, and your TV/Audio equipment burps on the ATV4K's delivery of uncompressed LPCM audio streams for each channel. This is an Apple TV device behavior that affects some AVRs like you're experiencing. There are lots of threads out here on the 'audio dropout' topic.

Sometimes it's a suboptimal connection/cable/setup issue. What's your A/V hardware setup and how is the ATV4K connected in?

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Answer 2

Mar 27, 2024 2:05 PM in response to chrmahr

Same problem here, the audio drops for less than a second, and sometimes the audio is gone totally and need to stop and play the video again

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Answer 3

Mar 28, 2024 1:39 AM in response to bgmeek

Hi, in my case is hdmi to my tv and from the tv hdmi to a sound bar. The strange thing is that only happened with prime video.

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Apple TV prime video audio issues

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