I’m no longer receiving the ask to buy messages so my child can download apps. How can I get this fixed?

Posted on Dec 23, 2023 03:18 PM

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I am getting the "ask to buy" text messages, but some of them do not give me the option to review the request. My kids have ipads and I have an iphone. I have their accounts set up so they need to send me an "ask to buy" request to download anything from the app store. I am getting all the request notifications, but some of them do not give me the option to review and either deny or approve the request. And some of these are requests for educational apps that are rated for ages 4+ and are made by developers of similar apps that are already on the ipad, so I know the parental controls on the ipad are not blocking these requests. Has anyone else run into this problem?
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App store ask to buy Hi, so we have ask to buy turned on for our phones which means that a request is sent to the parent/ guardian of the family which they can approve or decline. However, recently, there has been some sort of bug. The requests are going through, and appearing on the parent’s phone in the imessage app, but when you click on it it just takes you to the app store and asks you if you want to download it yourself. There is not a button that simply says accept/decline and there is no obvious way to do either of those using different methods either. This means that the child can not download any apps or games. Has anyone had the same problem, and if so, how can it be fixed?
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1 reply

GeeZ06

Level 4

3,168 points

Dec 23, 2023 05:49 PM in response to daymond213

Hello daymond213, See if the Apple Support page can help you.

If Ask to Buy isn't working - Apple Support

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I’m no longer receiving the ask to buy messages so my child can download apps. How can I get this fixed?

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