I ordered an Iphone-15 Pro from apple.com; order not delivered. Missing

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Level 1

6 points

I ordered an Iphone-15 Pro from apple.com; order not delivered. Missing

I have ordered the Iphone-15 Pro White Titanium 128GB from the apple site (Apple.com) on 30th November 2023 it will be delivered on 4th of December 2023. Then on 4th December 2023. I got a normal message on 10:22 AM of 4th December that your package is delivered. Then checked outside the door there was no package then we saw the package shipment tracking site (FedEx) and the status was; delivered at 9:53 AM. Then we contacted to the FedEx customer care they told that; the package is delivered to the locker room. Then we went to the locker room and their was no package delivered even the leasing office confirm that no package is received. Again we contacted to the FedEx customer care they told us they will investigate it but no further actions were taken by them.

Their is no proof of delivered item and even they didn't verified the person before delivering it.

We suspect that the package wasn't delivered and as per the FedEx that it is delivered at locker room but we still didn't found our package at the locker room.

No support from apple they're saying please contact your local law enforcement. I have also filled a complain regarding this but the thing is, it's not my mistake still I am facing all the consequences.

Posted on Dec 6, 2023 09:05 AM

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Answer 1

Dec 10, 2023 12:39 AM in response to yashfand

Same situation happened to me. Fedex lost my package and Apple is not helping me at all.

Fedex said that Apple has to file a claim for them to start an investigation, and apple says the opposites.

No one is being helpful at all, it is not posible or even fair for us as costumers, we should recieve what we paid for without having to pass through this. I am very frustrated and dissapointed with all thus situation.

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Answer 2

ia19

Level 1

8 points

Dec 10, 2023 11:18 PM in response to Claudiamins

I ordered iPhone 15 pro, 256gb. Blue titanium, on December 3. Which unfortunately I didn’t receive. Apple said that it was delivered . then ,,investigated “ and now says "investigation finished. ,,no more actions will be taken". UPS said that it was delivered to another place because of apples company named "FUSION DC", and that they are having "investigation going on with that company". I can’t find that company. And no one wants help me. Apple does not protect its users. UPS didn’t tell the address because of "security purposes". I ordered, I paid and It's interesting who they protect : those who didn't deliver or made a mistake - they cover the guilty one.

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Answer 3

KiltedTim

Level 10

220,362 points

Dec 6, 2023 09:27 AM in response to yashfand

You need to contact Apple. This is a user forum. We can’t help you.

Apple is not here.

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I ordered an Iphone-15 Pro from apple.com; order not delivered. Missing

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