Contacts on Mac - hangs when trying to print a contacts list.

When trying to print from Contacts, the application hangs when choosing 'list'. I'm on an M3 iMac with Sonoma 14.1.1

iMac (M3, 2023)

Posted on Nov 16, 2023 09:17 AM

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11 replies

Nov 18, 2023 08:38 AM in response to BeeQuinn

Okay, thank you for the EtreCheck report. It indicates that the AVG antivirus app is installed on the system. Mac OS does not require nor does it benefit in any way by installing third party:


  • Antivirus apps
  • Cleaning apps
  • Security apps
  • VPN apps
  • Maintenance apps


Most, have the exact opposite effect that users want. They make Mac OS slow, appear buggy (much like what you are currently experiencing!) and offer absolutely nothing in return.


Please locate AVG's uninstall procedures which state:


  1. Open the AVG icon in the applications settings. Go to the AVG AntiVirus Uninstaller.
  2. Click Continue. ... 
  3. The Uninstaller will go through each of the five settings to finish the uninstall.


Then restart the computer in Safe Mode and then restart normally and test the computer. If you want to continue having problems with Mac OS, leave AVG installed.


To keep Mac OS in great shape, please keep it up-to-date and restart the computer about 1x per week. Other than that just leave it alone!

Nov 21, 2023 05:22 AM in response to rkaufmann87

I followed your advice on 'Fix corrupted Contacts database' but the problem persists. it happens with any list, at some stage in the process (eg choosing which fields or changing paper size). As I mentioned, it happens with all three Apple silicon Macs in our household on Sonoma 14.1.1


Anyway, many thanks for trying to help. I'll just have to hope it gets fixed in future updates.

Nov 16, 2023 09:21 AM in response to BeeQuinn

First thing to try is a simple restart however if you going to do that then you should do a restart in Safe Mode and then restart normally and then test it.


If that does not work, please do the following:


It will help us get a good idea of what is causing your problem if you provide a report of your system, that way we do not have to play 20 questions with you. The report we are requesting does NOT provide any personal information and is extremely safe to use. Please navigate to www.Etrecheck.com and download the free version of EtreCheck. Once you have you downloaded the app and installed it, please run the report and save it. This report will help us get a good idea what has been installed on your system and help us be able to diagnose what may be wrong.


When you have your report, you can attach it when you reply to this message and we can then review it and help you determine what is needed to get your system running well again. 


For instructions on how to download your EtreCheck report and attach it to your reply to this message please click How to use the Add Text Feature When Post… - Apple Community It is helpful to us if you download the report to your Desktop.



Nov 21, 2023 09:01 AM in response to BeeQuinn

Okay,


I looked through your last EtreCheck report again and noticed:


CS5ServiceManager.plist that means that Adobe CS5 was never fully uninstalled. Please locate that .plist file using Finder (or you can download and use the FindAnyFile app) and delete that file and empty the Trash.


In addition, the report said: "Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed." What this means is you have some old third party apps installed that have not been kept up-to-date. I would recommend going through your library of third party apps and updating them and if you have some that you no longer use, uninstall them. These can be causing conflicts.


After you have done this also please run Malwarebytes to see if you have any malware installed which could also be a cause. Finally, if updating the third party apps and cleaning any malware does not help then your next step is to boot into the Recovery partition and install Mac OS. What this type of install does is to fill in any missing or damaged portions of Mac OS. It will not affect your data however it is always wise to ensure you have a full backup of your system prior to doing any install.

Feb 11, 2024 02:20 AM in response to rkaufmann87

You might be interested:

I worked through your suggestions short of re-installing MacOS but the problem persisted even through a couple of updates to Mac OS. I was about to boot to Recovery and re-install when I discovered that, following the recent update to Sonoma 14.3.1, the problem has disappeared - similarly on my wife's iMac.

Thanks again for your help.

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Contacts on Mac - hangs when trying to print a contacts list.

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