Brand new IPhone 13 and cable doesn’t fit

I just received my new IPhone for work. It’s an IPhone 13. The cord that came with the phone will not fit into the phone port. Help?

iPhone 13, iOS 16

Posted on Nov 6, 2023 06:57 AM

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Question marked as Top-ranking reply

Posted on Nov 6, 2023 07:18 AM

the connector that goes into the iphone 13 looks like this

https://www.lifewire.com/thmb/b1aBk-mAFhTu6zEYMHJpCdF8CmQ=/1500x0/filters:no_upscale():max_bytes(150000):strip_icc()/lightning-connector-5a33e73796f7d00036afe5c8.jpg


if your cable does not look like this then you got a wrote cable which if it was me would make me return it


if the cable does look like this then there could be

dirt and lint in the ios devices connector can cause this, when it happens to me I use a toothpick or match to clear it out


a defect cable, testing with another cable could show if it is so


a defect port in the ios device


3 replies
Question marked as Top-ranking reply

Nov 6, 2023 07:18 AM in response to Banksgirls

the connector that goes into the iphone 13 looks like this

https://www.lifewire.com/thmb/b1aBk-mAFhTu6zEYMHJpCdF8CmQ=/1500x0/filters:no_upscale():max_bytes(150000):strip_icc()/lightning-connector-5a33e73796f7d00036afe5c8.jpg


if your cable does not look like this then you got a wrote cable which if it was me would make me return it


if the cable does look like this then there could be

dirt and lint in the ios devices connector can cause this, when it happens to me I use a toothpick or match to clear it out


a defect cable, testing with another cable could show if it is so


a defect port in the ios device


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Brand new IPhone 13 and cable doesn’t fit

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