Device not showing in Apple Business Manager

Hi,


I added a device using Apple Configurator (iOS) but it does not display in ABM.

  • The device (iPhone 12) I added displays a splash screen confirming it's been added (that's the only thing that displays other than an Erase button).
  • ABM MDM server displays 1 Device.
  • The Assignment History shows 1 device added to the MDM server.
  • But if I go to devices, either all or in the MDM server, no devices display.


If anyone can throw me a clue, please. And thank you!


Posted on Oct 30, 2023 06:31 AM

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Posted on Nov 6, 2023 07:09 AM

We are also seeing this exact same issue with o of our iPhone 12 devices. It doesn't help to scan ti in again as the history simply adds another entry with no way to rectify. In a month or two, we will be rolling out 100+ new iPhones as part of an upgrade so we really need to get this problem resolved.

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4 replies

Nov 6, 2023 10:11 AM in response to Chunkykitty

I've been having this same issue off and on for the past month or so. Some devices I add via configurator show up immediately and others show up within 5 minutes or so. Others still seem to take a few hours to a day to show up. Device type doesn't seem to matter as I've had this same issue occur with 9th Gen iPads, iPhone 12's, and iPhone SE's. I did however update them all to the current version before adding via configurator if that adds any information.


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Device not showing in Apple Business Manager

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