Apple TV 4K Music playlists not connecting after I upgraded my Mac to Sonoma

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Level 1

5 points

Apple TV 4K Music playlists not connecting after I upgraded my Mac to Sonoma

My Music playlists were all working fine on Apple TV 4K, but recently when I click on them to play them I get the message "Cannot Connect - Something went wrong. Please try again. Retry."

I can play individual songs, albums, artists, etc. but not the playlists. The only thing that changed is just prior to this issue starting I upgraded my MacOS to Sonoma on the Mac where I manage my Music playlists (though they play fine on my Mac and my iPhone).

Any suggestions? I've restarted Apple TV but not tried a reset as I didn't want to lose my other 3rd party apps like Netflix, Disney+ etc. unless I really have to.

Apple TV 4K (3rd generation)

Posted on Oct 21, 2023 03:50 PM

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Answer 1

Omar_A1

Community Specialist

Oct 22, 2023 01:49 PM in response to instarion

Hello instarion,

Thank you for reaching out to Apple Support Communities.

Even though this is a simple step, let's try to restart your Apple TV:

"Restart Apple TV

Do any of the following:

Press and hold both the Back (Siri Remote 2nd generation or later) or (Siri Remote 1st generation) and TV buttons on the Siri Remote until the Apple TV status light blinks rapidly.
Disconnect Apple TV from the power outlet, wait five seconds, then reconnect it.
Open Settings on Apple TV, go to System and select Restart."

Additionl details can be found here: Restart Apple TV

If the issue persists, can you provide a few more details? When did you first notice this? Also, what is your exact tvOS version?

Cheers!

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Answer 2

Sparks0829

Community Specialist

Oct 22, 2023 04:28 PM in response to instarion

Hi there instarion,

The next best step is to attempt a reset of your Apple TV: Reset or restore your Apple TV to its factory settings - Apple Support

If this behavior persists, you'll want to reach out to Apple Support directly for further assistance. They're best-equipped to take a closer look at the issue and provide some additional guidance. This link will help you get started: Apple Support

Take care.

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Answer 3

instarion Author

Level 1

5 points

Oct 22, 2023 03:24 PM in response to Omar_A1

I restarted Apple TV and the issue persists. I first noticed this issue on AppleTV a couple days ago, right after I upgraded my Mac to Sonoma. On Apple TV I'm running tvOS 17.0 (21J354).

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Apple TV 4K Music playlists not connecting after I upgraded my Mac to Sonoma

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