Apple TV Music App Stopped Playing Playlists

Question

Level 1

4 points

Apple TV Music App Stopped Playing Playlists

A few days ago my Apple TV 4k stopped playing my iTunes playlists. I can play individual artists, but not any playlists I have created. It used to work fine but now it just says "There was a problem connecting." Then, when I tried to use the "Computer" app to connect to my Mac, it only plays a couple of songs and then shuts off. The entire reason I bought an Apple TV was for access to my iTunes library and playlists. How do I fix this?

Apple TV 4K, tvOS 17

Posted on Oct 10, 2023 10:45 AM

Reply

Answer 1

LeleN1

Community Specialist

Oct 11, 2023 09:35 AM in response to DrPastor

Hi DrPastor,

Thanks for posting in Apple Support Communities! If you haven't already, restart your Apple TV to see if you still get that error. Restarting can fix many issues. We also suggest unplugging the device when it's powered off before powering it back on: Turn Apple TV on or off.

If the behavior continues, you may need to Reset or restore your Apple TV to its factory settings.

Cheers!

Reply

Answer 2

DrPastor Author

Level 1

4 points

Oct 11, 2023 11:34 AM in response to LeleN1

I restarted it, and restored it and it still says "Cannot Connect. Something went wrong, please try again" when I try to play a playlist. It must be something in the new update. Please fix this. My Apple TV isn't very old. This is definitely a problem on Apple's end of things.

Reply

Answer 3

Sean_B1

Community Specialist

Oct 11, 2023 11:59 AM in response to DrPastor

Hello DrPastor,

Thank you for getting back to us. The best thing to do at this point would be to get in touch with Apple directly at: Get Support - Apple

Cheers!

Reply

Apple TV Music App Stopped Playing Playlists

Similar questions