You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź“° Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: jburgh90
jburgh90 Author
User level: Level 1
4 points

Apple TV 4K Not loading Certain Apple Music Playlists

I have recently noticed that some playlists on the music app on the Apple TV won't load. I can find and play the playlists on my phone and MacBook. I can hold down on the Artwork for the playlist and get it to play that way, but it will not just open and display the entire playlist. It does this for multiple playlists, but not all. Is anyone else having this issue? How might I resolve?


I've restarted the Apple TV

I've check for updates and am up to date.

I've also logged out and logged back into iCloud on the Apple TV.


Apple TV 4K, tvOS 16

Posted on Nov 30, 2022 4:23 PM

Reply
Question marked as Top-ranking reply
User profile for user: C5Pilot
C5Pilot
User level: Level 1
33 points

Posted on Dec 1, 2022 5:12 PM

Don’t bother trying to troubleshoot anymore. I went through a lot of steps and finally even went to the local Apple Store and replicated the issue on their display Apple TV 4Ks. For me the easiest way to replicate the issue is to try to play any classical music playlist featured on the classical genre page. For some reason, it seems that all of those will not work unlike other genres. I have been talking to Apple support with a case open on this, and they have been very helpful and just today let me know they are aware of the issue that appears to be on their end, and other users are experiencing the same. They said they would let me know when the issue is resolved.


View in context

Similar questions

2 replies
Question marked as Top-ranking reply
User profile for user: C5Pilot
C5Pilot
User level: Level 1
33 points

Dec 1, 2022 5:12 PM in response to jburgh90

Don’t bother trying to troubleshoot anymore. I went through a lot of steps and finally even went to the local Apple Store and replicated the issue on their display Apple TV 4Ks. For me the easiest way to replicate the issue is to try to play any classical music playlist featured on the classical genre page. For some reason, it seems that all of those will not work unlike other genres. I have been talking to Apple support with a case open on this, and they have been very helpful and just today let me know they are aware of the issue that appears to be on their end, and other users are experiencing the same. They said they would let me know when the issue is resolved.


Reply

Apple TV 4K Not loading Certain Apple Music Playlists

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up