I cannot use Visual Lookup on my iPhone 15 Pro (iOS 17.0.3). Live Text works fine. The phone language is English. I've tried switching to the US and UK regions but to no avail. The "i" symbol doesn't have stars on them either.
iPhone 15 Pro
The iPhone has the latest iOS and I’ve restarted several times. And yes, it happens to new captures. It worked once then stopped working.
The iPhone has the latest iOS and I’ve restarted several times. And yes, it happens to new captures. It worked once then stopped working.
Hello Alex,
Welcome to the Apple Support Communities.
Please follow these instructions when using Visual Lookup with your iPhone: Use Visual Look Up to identify objects in your photos and videos on iPhone.
Does the issue occur with new photos that you capture?
It may help to update and restart your device following these steps:
Please contact Apple Support directly if you continue to notice any unexpected behavior: Apple Support.
All the best!
Alex 486837,
Then you'll want to continue working with Apple directly as they'd be in the best place to work on this issue with you. Again, this link will get you started with contacting them: Get Support
Take care.
Visual Lookup is not working
