My Macbook m1 2020 Touch Bar is not working. When I flip down the Lid the macbook get restarted. I diagnosed my apple Macbook m1 2020 but no issue found. Please help me out if something went wrong or what I do now to fix this issue?

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Level 1

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My Macbook m1 2020 Touch Bar is not working. When I flip down the Lid the macbook get restarted. I diagnosed my apple Macbook m1 2020 but no issue found. Please help me out if something went wrong or what I do now to fix this issue?

Hi Team,

I hope you are doing well. I'm Asad Dastgir from Pakistan. I purchased my Macbook Pro m1 2020. That is very fast and efficient to use.

1) But 2 months ago suddenly Touch Bar stopped working and whenever I start my Macbook the messages shows "Your Computer was restarted becase of a problem".

2) The macbook is working fine I'm getting not trouble while using. But when I Lock my Macbook Screen then it get restart. Not sure what's wrong with this.

3) I updated the Macbook to Ventura 13.0.0 it's working fine but when I update to 13.5.1 then it won't work on my Macbook and my machine get restarted everytime.

I've diagnosed my Macbook but No Issue found.

I hope I defined in a good way and you got everything what I'm having trouble with this Machine. Kindly let me know if something went wron or what I need to do?

Thank Regards

Asad Dastgir

MacBook Pro 13″, macOS 13.2

Posted on Oct 5, 2023 8:43 PM

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Answer 1

Top-ranking reply

TheLittles

Level 10

195,813 points

Oct 5, 2023 8:58 PM in response to AsadDastgir

AsadDastgir Said:

"My Macbook m1 2020 Touch Bar is not working. When I flip down the Lid the macbook get restarted. I diagnosed my apple Macbook m1 2020 but no issue found. Please help me out if something went wrong or what I do now to fix this issue?"

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Troubleshooting the Touch Bar:

Create a New Administrator User:

Create a new Administrator user and see what happens. If it does not occur, then it is something configured in your current user. If it does occur, then it is a hardware issue, or an issue with the macOS. Create this as the Administrator in: System Preferences > Users & Groups. Once done using with it, log back in to this user, and then trash the one you've just created.

Boot into Safe Mode:

Try logging in using Safe Mode (Hold down shift key upon boot). See if you can log in. Items only load as they do by default, while you are booted into Safe Mode. All caches are set aside. Go Here: Use safe mode to isolate issues with your Mac - Apple Support

Report to Apple:

Do Your Part: Report this to Apple. Apple won't get back to you directly, but the more feedback they receive on this, the more they will know what their customers prefer, and what features to include in releases to come. These are just user-to-user forums. Apple barely reads these forums as it is on their own time and will. Apple will know nothing of this issue, if you do not provide them with your feedback.

Go Here: Feedback - MacBook - Apple
Select: "Bug Report" for the "Feedback Type"
Comment: on when you came across this issue, and how you have troubleshot it, thus far. Include the URL of this thread,
Enter: all other necessary data

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Answer 2

kaz-k

Level 9

50,250 points

Oct 5, 2023 9:10 PM in response to AsadDastgir

Hi,

Try to start up in Safe mode, then normal boot could solve your issue.

Start up your Mac in safe mode – Apple Support (UK)

If it doesn't help, you'd better contact Apple support or take your MacBook Pro to your local retail AppleStore, Genius Bar or Apple Authorized Service Provider to be examined your MacBook Pro there.

Official Apple Support

Genius Bar Reservation and Apple Support Options - Apple

Find Locations

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My Macbook m1 2020 Touch Bar is not working. When I flip down the Lid the macbook get restarted. I diagnosed my apple Macbook m1 2020 but no issue found. Please help me out if something went wrong or what I do now to fix this issue?

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