Bug when cancelling subscription

When you go to settings > your user account > subscriptions > click on the subscription you want to cancel, then press Cancel Subscription button it briefly turns grey and the. Turns red, but gives no confirmation and subsequently the subscription is not cancelled.


ios 16.6.1 on iPhone 14

iPhone 14, iOS 16

Posted on Sep 30, 2023 07:28 AM

Reply
1 reply

Oct 2, 2023 12:31 PM in response to Brandonsxchevy

Hello Brandonsxchevy,  

Welcome to the Apple Support Communities.  


Please start by updating and restarting your device before attempting to manage these subscriptions again. Make sure to have a backup of your device before starting any new updates:



An issue like this may be network related. It may help to try again using cellular data or a different Wi-Fi connection. You may also try another method to cancel subscriptions as explained here: If you want to cancel a subscription from Apple.


You can also contact Apple Support directly for help with managing your active subscriptions: Apple Support


All the best!


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Bug when cancelling subscription

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